Refund Policy – Moa TV App
At Moa TV App, we stand behind the quality of our IPTV service and want our customers to feel confident when purchasing.
1. Digital Service Policy
Moa TV App provides digital IPTV services that are activated after payment confirmation. Once activated, the service is considered delivered.
2. Cryptocurrency Payments
All payments are accepted via cryptocurrency only.
Due to the nature of blockchain transactions, refunds are processed manually according to the conditions outlined below.
3. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee only if our service does not work as promised.
A refund may be approved if:
- The service fails to function due to issues on our server side
- Our support team is unable to resolve the issue after reasonable troubleshooting
- The request is submitted within 30 days of activatio
4. Refund Process
To request a refund:
- Contact our support team at contact@moatvapp.com
- Provide your order details and a clear explanation of the issue
- Allow our team time to investigate and attempt resolution
If approved, refunds will be issued via cryptocurrency to the wallet address you provide.
5. Abuse & Fraud Prevention
Refund requests made in bad faith, repeated refund attempts, or misuse of the guarantee may result in service termination without notice.
6. Policy Updates
Moa TV App reserves the right to modify this Refund Policy at any time. Changes become effective immediately upon publication.
7. Contact Us
For refund-related questions, contact us at:
